(Champion Generators is a trading brand of Winch Solutions Ltd.)
We at Champion understand the importance of warranty for service & repair, we are now offering a standard 2 Year (Warrior Diesel & selected Champion products) & 3 year warranty (Champion generator models Only) without the need for registering your purchase. We still have the option for product registration for customer who still would like to use the website and to keep in touch with ourselves.
Please view the limitations below and read the full T&C’s about the warranty offered on a particular product.
All we require is the either a copy of the original proof of purchase or an invoice supplied from retailer at the time of purchase to enable the claim to be raised. Please keep your proof of purchase safe for the duration of your terms, in the unfortunate event you need our technical support we will ask for this to be provided on each claim, NO proof of purchase any warranty claim will be delayed or rejected.
Repair / Replacement Warranty
Champion equipment (selected Champion products) warrants to the original purchaser up to 3 Years for domestic usage that the mechanical and electrical components will be free of defects in material and workmanship for a period of One (1) year [Parts and Labour] Year Two (2) and Year Three (3) [Parts Only] from the original date of purchase or a 1000 hours which ever comes first.
Industrial & Commercial Use Year One (1) [Parts and Labour] and Year Two (2) [Parts Only] or 1000 hours which ever comes first.
Warrior branded diesel generators warrants to the original purchaser up to 2 Years for domestic usage that the mechanical and electrical components will be free of defects in material and workmanship for a period of Year One (1) [Parts and Labour] Year Two (2) [Parts Only] from the original date of purchase or 1000 hours which ever comes first.
Industrial & Commercial Use One Year (1) [Parts and Labour] or 500 hours which ever comes first.
Transportation charges on any product or part(s) submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact CG Technical Support and we will troubleshoot any issue via phone or e-mail. If the problem or issue is not resolved by this method, CG will, at its option, authorise an evaluation, repair or replacement of the defective product, part(s) or component at our own Service Centre workshop. If and when an product has to be replaced it will be on a like for like basis not old for new. CG will provide you with a case number for warranty service and this can be monitored through your login account. Please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty. We do have warranty exclusions for customers outside the United Kingdom please see our full T&C's.
This warranty DOES NOT cover the following:
Your product needs periodic parts and service to perform well. This warranty does not cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
This warranty will be voided and (or) not apply to parts or labour if your product is deemed to have been misused, neglected, involved in an accident, abused, overloaded beyond the generator’s limits, modified (Incl exhaust extension & filtration), installed improperly (Any out building, sheds, garages, confined spaces or vehicles), connected incorrectly to any electrical component or used for hire purposes. Normal maintenance is not covered by this warranty.
This warranty excludes:
– cosmetic defects such as paint, decals, Stickers
– worn parts including piston & rings, spark plugs, filters
– accessory parts including funnels, spanners, spark plug tubes, stands, wheels, recoil assemblies
- any electrical component other than main control unit like wiring, fuses, connectors, switches, dials, displays and knobs.
- all hoses, pipes Reducing valves and Regulators (Plastic, Rubber, Copper or Steel)
– failures due to acts of God and other force majeure events beyond the manufacturer’s control
– problems caused by parts that are not original Champion Power Equipment parts
- alteration or modification(s) made by any party other than the manufacturer including exhaust extension and filtration systems.
- any third party electrical equipment
– All batteries supplied Over 1 Year Old.
Suitable Transfer Switch
Any MTS (Manual Transfer) & ATS (Automatic Transfer) systems other that ones supplied by ourselves under WARRIOR or CHAMPION will not be considered suitable and will invalidate all warranties given. Please contact us direct before installing any Transfer system.
Limits of Implied Warranty and Consequential Damage
Winch Solutions Ltd (CG) disclaims any obligation to cover any loss of time, use of this product, freight, or any incidental or consequential claim costs by anyone using this product.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit. This warranty gives you certain legal rights which may change from country to country. Your country may also have other rights you may be entitled to that are not listed within this warranty.